I had the benefit of working with a super talented maverick boss for many years in a very volatile uncertain environment.
Ours was a tiny group within a corporate giant. How he survived and retained his group is an object lesson for an aspiring manager.
Some handy lessons based on my close interactions over five years:
- Go with an agenda and plan for a meeting ( this is 101 of management and what the typical coach advises). But no one tells what should be done when there is a 360 degree change in approach or agenda from other side? Usually what happens is we try and stick to the prepared script or get into a passive listening mode and start taking notes. But pros think rapidly on the feet, sum up the situation and cook up a response which may be totally different from the prepared agenda. This differentiates from an average manager who would probably say, "I will get back to you"
- Listen well to what is being said, yes, but perceive the unsaid unspoken intent. Listening is not just to the words, which are just expression in a language to convey feelings, emotions, intents and motives. It needs insight to sense this.
- I would like you to do this. Pros understand the brain is attracted to the opposite. So offer the opposite to what you want someone to choose
- What is the best sales pitch? You dont sell !!! Assume its already sold and give an implementation plan.. Audacious ? Yes it is but could work sometimes
- Messaging multiple channels - digital, visual, posters, handbooks, charts, etc
- Preparation and more preparation
- Conveying a message - message is spoken to X but it is directed to Y, Z and everyone else in the room
Ours was a tiny group within a corporate giant. How he survived and retained his group is an object lesson for an aspiring manager.
Some handy lessons based on my close interactions over five years:
- Go with an agenda and plan for a meeting ( this is 101 of management and what the typical coach advises). But no one tells what should be done when there is a 360 degree change in approach or agenda from other side? Usually what happens is we try and stick to the prepared script or get into a passive listening mode and start taking notes. But pros think rapidly on the feet, sum up the situation and cook up a response which may be totally different from the prepared agenda. This differentiates from an average manager who would probably say, "I will get back to you"
- Listen well to what is being said, yes, but perceive the unsaid unspoken intent. Listening is not just to the words, which are just expression in a language to convey feelings, emotions, intents and motives. It needs insight to sense this.
- I would like you to do this. Pros understand the brain is attracted to the opposite. So offer the opposite to what you want someone to choose
- What is the best sales pitch? You dont sell !!! Assume its already sold and give an implementation plan.. Audacious ? Yes it is but could work sometimes
- Messaging multiple channels - digital, visual, posters, handbooks, charts, etc
- Preparation and more preparation
- Conveying a message - message is spoken to X but it is directed to Y, Z and everyone else in the room
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